Fire Alarm Maintenance and Servicing

Don't just take our word for it, look at our numbers


devices routinely inspected


of buildings visited every year


alarm events managed worldwide

Whether you have a fire alarm system that comprises a few smoke detectors, or a large multi panel networked system, Drax 360 offers a range of fire alarm servicing agreements to suit your needs. We work with organisations in a range of environments; from nursing homes to multinational manufacturers, and local NHS Trusts to some of the largest university estates in the UK. We can tailor our fire alarm servicing packages to include weekly bell testing, routine maintenance, and call outs – regardless of the sophistication of your systems.

Our Service

Our fire maintenance service is in line with the recommendations made with BS5839, ensuring that 100% of your devices are tested over a 12 month period – with a minimum of 2 service visits per year. However, we can tailor our fire alarm maintenance and servicing packages to suit your operational needs including a full-time site presence, or a rolling programme.

Fire alarm system faults are inevitable – building works, water ingress, and general wear and tear can all contribute to system problems. At Drax 360, our expert staff can identify and rectify faults quickly and efficiently, and we aim to return your system to full working order in the shortest possible time.

Your building layouts may change, meaning that escape routes and their protection level will be modified. Our fire alarm servicing team can advise on any potential changes the fire alarm system design may need as a result of this, including the often forgotten considerations needed to alarm loop loadings, and control panel software.

What we offer

As part of our comprehensive fire alarm lifecycle management, we provide fire alarm maintenance and servicing to your fire alarm systems, to keep them up to date and compliant.

Why choose Drax 360 for fire alarm maintenance and servicing?

Keeping your fire alarm systems in a safe, fully working order is our aim. The dedicated, highly accredited engineers who make up our team are always on hand to assist you with any problem, whatever it may be. At Drax 360, we help to keep your building compliant, and your occupants safe.


Recognised as an “Investor in People”, Drax 360 believe in our team. We ensure that each member is developed within their role to deliver customer expectations and satisfaction each and every time.


Each of our technicians has a minimum of either the Fire Industry Association (FIA) level 3 qualification or an equivalent, as well as the necessary manufacturers courses.


Across the board, members of our team have decades of industry experience. During this time, they have developed significant knowledge and expertise surrounding fire detection equipment and applications.

What our clients are saying about us

We have a long and successful history of working with Drax and so felt confident in proposing their software as a solution to our client Oxford University’s complex needs, with the best opportunities for scalability and value as their site portfolio grows.

Paul Slater, Project Manager

Pyrotec Fire & Security

Drax helped us design and install a temporary fire alarm solution for a large, partly inhabited, residential renovation project. The outcome saved over £5k per week, as we no longer required waking watch, but more importantly, improved our residents safety. The installation was so successful, we decided to integrate it into the final construction. Thank you Drax!

Lyn Ware, Interim Project Manager

Silva Homes

Drax offer a great piece of technology which tells you the exact location/flat number of the fire activation, meaning a reduction in false alarm calls to the fire and rescue services. They were a pleasure to work with when integrating this solution into our monitoring centres

Lisa McIntyre, Integration Manager


Get a fire alarm maintenance and servicing quote

Find out how we can keep your fire alarm systems running up to date and compliant. Speak to one of our qualified fire alarm maintenance and servicing experts to learn how we can help your business.

Get a quote

Knowing what level of fire safety your buildings need to be compliant with is tricky. That’s why we work with you to develop a fire alarm system tailored to your requirements and recommendations as detailed in your fire risk assessment.

View our design services

Once your system is designed, we develop your individual solution using market-leading products. Our specialist fire alarm services engineers then install your new equipment carefully – with little disruption to your day to day activities. Your dedicated fire alarm services account manager is also on hand to answer any queries, and keep the installation running smoothly.

View our supply and installation services

Now you’ve invested in fire protection and prevention, it’s your legal responsibility to ensure your fire alarms are regularly serviced by specialists. At Drax 360, our fire alarm services make this task easier. Our specialist engineers aim to replace parts and fix faults on their first visit. Your systems are serviced and certified, with all details stored centrally to access at any time – giving you peace of mind that your buildings are compliant, always.

View our maintenance and servicing offering

Regular fire alarm testing is an integral part of fire safety and compliance, and you need complete assurance that when needed, your systems will work. With Drax 360’s state of the art technology, testing is no longer a hassle. Check the status of critical equipment in real-time, and view concise reports in one central location. As part of our fire alarm services, we can also advise on BS5839 recommended weekly testing – so you can be sure your systems are always up to speed.

View our testing services

Professional evaluation is needed throughout the lifecycle of your equipment to determine age, condition, and suitability. Using diagnostic software, we generate detailed reports that will inform decisions regarding end of life replacement or enhancement. We help you decide where your budget is best spent, to keep your systems both cost-effective and compliant.

View our verification and end of life services