Fire Alarm Maintenance and Servicing

Whether you have a fire alarm system that comprises a few smoke detectors, or a large multi panel networked system, Drax 360 offers a range of fire alarm servicing agreements to suit your needs. We work with organisations in a range of environments; from nursing homes to multinational manufacturers, and local NHS Trusts to some of the largest university estates in the UK. We can tailor our fire alarm servicing packages to include weekly bell testing, routine maintenance, and call outs - regardless of the sophistication of your systems.

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Don’t just take our word for it. Look at our numbers


devices routinely inspected


of buildings visited every year


alarm events managed worldwide

Our Service

Planned preventative maintenance

Our fire maintenance service is in line with the recommendations made with BS5839, ensuring that 100% of your devices are tested over a 12 month period - with a minimum of 2 service visits per year. However, we can tailor our fire alarm maintenance and servicing packages to suit your operational needs including a full-time site presence, or a rolling programme.

Planned preventative maintenance
Faults and reactive maintenance

Fire alarm system faults are inevitable - building works, water ingress, and general wear and tear can all contribute to system problems. At Drax 360, our expert staff can identify and rectify faults quickly and efficiently, and we aim to return your system to full working order in the shortest possible time.

Faults and reactive maintenance
Alterations and additions

Your building layouts may change, meaning that escape routes and their protection level will be modified. Our fire alarm servicing team can advise on any potential changes the fire alarm system design may need as a result of this, including the often forgotten considerations needed to alarm loop loadings, and control panel software.

Alterations and additions

What we offer

As part of our comprehensive fire alarm lifecycle management, we provide fire alarm maintenance and servicing to your fire alarm systems, to keep them up to date and compliant.
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Recommendations for dilapidation

Our specialist engineers can provide consultation on the service life of your fire alarm system components, the potential they have for failure, and the availability of spare parts.

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Condition reporting

Drax 360 can help ensure that your devices are operating satisfactorily, based of the recommended design life. We do this by assessing the current condition of your systems and advise whether replacement is needed.

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Reporting non compliances

We’ll assess your installed fire alarm system and review its compliance with the current standards. Then, we'll report any shortcomings to the responsible person in your organisation.

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Budget planning

In addition to our other services, Drax 360 provides a combined compliance and condition report, with a fully costed gap analysis. Working with you, we can then prioritise certain activities - enabling you to plan your budget in advance.

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Driving innovation

Drax 360 technologies are improving levels of fire protection, boosting efficiency, and reducing costs. We make service reports accessible via our online portal (IRIS), and display all your information in a central performance management dashboard (SafeVue).

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Responding quickly

Even if you don’t have a fire alarm maintenance and servicing contract with us, we’re keen to help wherever we can. We can respond to issues quickly and efficiently, leveraging our skills, experience, and industry knowledge to find a prompt resolution.

Why choose Drax 360 for fire alarm maintenance and servicing?

Keeping your fire alarm systems in a safe, fully working order is our aim. The dedicated, highly accredited engineers who make up our team are always on hand to assist you with any problem, whatever it may be. At Drax 360, we help to keep your building compliant, and your occupants safe.

  • Dependable
  • Knowledgeable
  • Reactive

Recognised as an “Investor in People”, Drax 360 believe in our team. We ensure that each member is developed within their role to deliver customer expectations and satisfaction each and every time.


Each of our technicians has a minimum of either the Fire Industry Association (FIA) level 3 qualification or an equivalent, as well as the necessary manufacturers courses.

Experience in your industry

Across the board, members of our team have decades of industry experience. During this time, they have developed significant knowledge and expertise surrounding fire detection equipment and applications.

Meet one of our fire safety compliance experts...

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Over 20-years’ experience maintaining some of the largest fire alarm networks in the UK has lead to a "can-do" culture at Drax 360. We can help you design, build and maintain a system ranging from a small office building to the largest campus, and we thrive on working on complex projects.
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Fire Alarm Maintenance engineers
Richard Bacon

Service Manager

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Get a fire alarm maintenance and servicing quote

Find out how we can keep your fire alarm systems running up to date and compliant. Speak to one of our qualified fire alarm maintenance and servicing experts to learn how we can help your business.

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Find out more about our other fire alarm services

In addition to our fire alarm maintenance and servicing, we offer end-to-end fire alarm services, with complete life cycle management of your fire alarm systems.

Alarm specification and design

Knowing what level of fire safety your buildings need to be compliant is tricky. That’s why we work with you to develop a fire alarm system tailored to your requirements and recommendations as detailed in your fire risk assessment.

View our Design services

Alarm supply and installation

Once your system is designed, we develop your individual solution using market-leading products. Our specialist fire alarm service engineers then install your new equipment carefully, efficiently and with little disruption to your day to day activities. Your dedicated account manager is also on hand to answer any queries, and keep the installation running smoothly.

View our Supply and Installation services

Alarm maintenance and servicing

Now you’ve invested in fire protection and prevention, it’s your legal responsibility to ensure your fire alarms are regularly serviced by specialists. At Drax 360, we make this task easier. If there’s a problem, we can solve it, and our specialist engineers aim to replace parts and fix faults on their first visit. Your systems are serviced and certified, with all details stored centrally to access at any time - giving you peace of mind that your buildings are compliant, always.

View our Maintenance and Servicing offering

Alarm testing

Regular fire alarm testing is an integral part of fire safety and compliance, and you need complete assurance that when needed, your systems will work. With Drax 360’s state of the art technology, testing is no longer a hassle. Check the status of critical equipment in real time, and view concise reports in one central location. We can also advise on BS5839 recommended weekly testing, so you can be sure your systems are always up to speed.

View our Testing services

Alarm verification and end of life

Professional evaluation is needed throughout the lifecycle of your equipment to determine age, condition and suitability. Using diagnostic software, we generate detailed reports that will inform decisions regarding end of life replacement or enhancement. We help you decide where your budget is best spent, to keep your systems both cost effective and compliant.

View our Verification and End of life services

Compliance and safety management

Keeping your business safe and compliant is our aim. Our dedicated account managers will work closely with you to assess your current compliance level, and propose technical solutions where your business is lacking. With extensive knowledge of the applicable regulatory standards, we can help you make the right decisions, and provide tech-driven solutions that keep you safe from prosecution.

View our compliance and safety management services