Types of data we collect
General
We will record the following information, when available, to enable us to manage the provision of goods and services that you may have bought from us, to enable us to promote our goods and services, to provide commentary on relevant topics which we believe will be of interest to you and to record your contact preferences:
- Your name
- The organisation you work with
- The address of your normal location
- Your land line number
- Your mobile telephone numbers
- Your email addresses
- Notes relating to any contact we have had with you
- Contact preferences, including opting out of marketing material, when applicable
Website Cookies
When visiting our websites, Cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media.
This information is only processed in a way which does not identify anyone, unless previous consent has been given by you, for example, downloading content from our website via a form.
If you decline cookies, your information won’t be tracked when you visit our website(s). A single cookie will be used in your browser to remember your preference not to be tracked.
WIFI
When you use Drax Training Wi-Fi we may collect data about:
- Your device
- the volume of data which you use
- the websites and applications which you access
- your usage by access time, frequency and location.
Mailing Lists
As part of the download process for certain pieces of content, such as whitepapers and e-books, we collect personal information as submitted by you. We use that information to personalise your experience on our website, to keep you informed about products and services you’ve asked us to tell you about or that we think you may find of interest, to contact you if we need to obtain or provide additional information, to check our records are correct and to check every now and then that you’re happy and satisfied via feedback surveys. We will never rent or trade email lists with other organisations and businesses.
Drax (UK) Ltd use HubSpot as our customer relationship management (CRM) system. We hold the information of existing customers along with other individuals who have consented to having their personal information held. Using HubSpot we gather statistics around email opening and interactions with embedded links to help us monitor the effectiveness of and improve our communications. For more information, please see HubSpot's privacy policy. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing our marketing department at marketing@drax360.com.
Products and services
When you purchase a product or services from us your name, Company address data, email and contact number will be stored in our CRM system, HubSpot, and our accounts system, Encore. Please be assured that we do not share your personal details with any other company without your consent. The need to keep customer details will be reviewed regularly and customers who have not purchase goods or services from Drax (UK) Ltd within the last three years will be assumed to have opted out of any communications unless they have specifically requested to receive information.
Third Parties
We may share anonymised personal information with other organisations, particularly with trade associations to further improve our products and services.
Many of the events that Drax (UK) Ltd participate in are held or run by related organisations, for example IHEEM, NAHFO and the FIA. We will let them know about general needs and wants within the industry but never share your name or contact details with them.
