Our team does an amazing job protecting some of the country’s most prestigious universities and hospitals – with a national fire safety award we won earlier this year recognising our devotion to excellence.
And what better time to celebrate the dedication and expertise of every member of our 50-strong team than National Customer Service Week.
With clients including both Oxford and Cambridge Universities, as well as many other higher education institutions across the country, numerous hospitals and health trusts, social landlords and industrial premises we are rightly proud of the hard work every member of our team devotes to ensuring our customers receive the best possible service.
We’d like to thank our software designers and IT experts as well as the onsite installation and maintenance engineers who have been involved in servicing nearly two million fire alarm devices and installing our technology in more than 4,000 plus sites worldwide over the past 21 years!
And we want to heap praise on our wonderful customer service team who, like ducks, are often paddling away under the surface to co-ordinate the numerous elements involved in carrying out a successful project, while remaining outwardly calm!
Some of this work was recognised earlier this year when we won the Electrical Contractors’ Association (ECA) Best Fire and Security Project award for our work with Cranfield University.
That project involved several of our own high-tech pieces of software – AMX, our SafeVue management tool and SmartWatches – in a phased programme to replace failing and obsolete signalling.
“The university’s facilities are housed in around 100 buildings, including a working airfield and hangars and the feat is testament to the hard work and dedication of our amazing team,” says Drax360 director Glenn Grant.
And the hospitals and NHS health trusts with whom we work all over the country have also seen huge improvements thanks to the installation of our own Drax Technology software.
Among them are a major London hospital which struggled with unwanted fire alarms caused by steam leaks, disabling critical lifts required to move ICU patients around the building.
Installing our AMX software complete with custom buttons means engineers can now disable false alarms, enabling the lifts to be used again to transfer critically ill patients.